Terms of Service

Be Mine Design products are delicate textiles with handmade elements; the illustrations are handmade, all materials on the products are handmade, all stitches on the products are handmade.

 

Therefore slight variations in pattern & size should be expected. Due to the delicate nature of Be Mine Design product qualities, these products require special care and attention.

 

Local & worldwide shipping

Any shipping within Istanbul, over 100TL will be covered by us through private cargo companies. However, orders to other cities of Turkey or other countries will be covered by the customer. Please let us know if you have a preferrence of shipping.

 

Please note that International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Be Mine Design nor are they set by Be Mine Design. We are not responsible for any duty /import /taxes /customs /etc. charges you may incur.

 

We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable /unclaimed, it is the customer’s responsibility to follow up with the postal carrier.

 

Change & return policy

You may change or return a product within 7 days of purchase where there is a justifiable reason. In these cases the cost of the purchase will be fully refunded. Please e-mail us at hello@beminedesign.com explaining the reason you wish to change or return the product. When we receive your e-mail, a prompt confirmation e-mail will be sent. Change or returns will not be accepted unless a confirmation e-mail has been sent by us.

 

The product must be returned unused, re-saleable, in perfect condition in its original packaging.

 

We will not be accepting a change or return for shoes for since they are produced according to the specific product order.

 

Cost of the cargo, for over 100TL product, will be covered by us for Istanbul, however, we are not able to cover the cost of cargo sent from other cities of Turkey or other countries.

 

Once we receive and inspect the returned item, we will be contacting you and once the change or return is accepted, the amount of purchase will be transferred to your account.

 

Change & Return address

Be Mine Design by Başak Sipahioğlu

Kemankeş Karamustafa Paşa Mah.,
Mumhane Cad., 45/46, 34425 Karaköy
İstanbul TURKEY

 

Be Mine Design

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